Returns & Exchanges
At Heys America, we want you to be completely satisfied with your travel gear. If you are not happy with your purchase, you may return your unused items within 30 days of delivery for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your unused luggage or accessories in their original packaging, ensuring all tags and protective films are still attached.
Ship the Item
Affix the prepaid shipping label provided by our portal to the outside of your box and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing